Introduction
At Alabama SIG Delta, we are committed to maintaining high journalistic standards and providing our audience with accurate, fair, and unbiased information. We take any complaints regarding our editorial content seriously. This policy outlines the procedures for submitting complaints and how we will address them.
Scope of the Policy
This policy applies to complaints about editorial content published on our website, including articles, blog posts, and any other written material. Complaints can be related to inaccuracies, unfair treatment, bias, or any other issues that affect the integrity of our content.
Submitting a Complaint
If you believe that any of our editorial content does not meet our standards or contains errors, we encourage you to reach out to us. To submit a complaint:
- Identify the Content: Please provide the title and link to the specific article or piece of content in question.
- Explain Your Complaint: Clearly outline the nature of your complaint, including any inaccuracies or biases you believe exist. Specific details will help us investigate the issue thoroughly.
- Provide Your Contact Information: While not mandatory, including your name and email address allows us to follow up with you regarding your complaint.
Send your complaint to:
Email: [email protected]
Subject Line: Editorial Complaint – [Title of the Article]
Our Response Process
- Acknowledgment: Upon receiving your complaint, we will acknowledge receipt within 5 business days.
- Investigation: Our editorial team will review your complaint thoroughly, which may involve consulting with the original author or editor of the content in question.
- Resolution: We aim to resolve complaints within 14 business days. Depending on the outcome of our investigation, we may:
- Correct inaccuracies in the content.
- Update the article with additional context or information.
- Provide a public response on the website if deemed necessary.
- Inform you of the findings and any actions taken.
Appeals Process
If you are not satisfied with our response to your complaint, you may appeal the decision. To initiate an appeal:
- Submit Your Appeal: Email us at [email protected] with the subject line “Appeal – [Original Complaint Title].”
- Provide Details: Include a summary of your original complaint and the reason for your appeal.
Commitment to Transparency
We believe in the importance of transparency in our operations. To uphold this principle, we will document the nature of complaints received and our responses, making anonymized summaries available in our quarterly reports.
Contact Us
For any further inquiries or if you have questions regarding our Editorial Complaints Policy, please contact us at [email protected].
Thank you for your engagement with Alabama SIG Delta. We value your feedback and strive to maintain the highest standards in our editorial practices.